Arrival instructions

We thank you once again for your reservation at JBX Resort Avenue Lipno and we are looking forward to seeing you here.

You can view full arrival instructions here using our virtual assistant.

To help you prepare for your arrival and ensure a comfortable experience, we have compiled a summary of the most important information and useful guidelines.

myAlfred App – Your Personal Stay Assistant:

Four days (or fewer) before your arrival, you will receive an email from us with a link to the myAlfred platform. Here you will find:

  • all details of your reservation

  • contact information for our team

  • an overview of your booked services

  • the online check-in form for all guests staying with you - MUST be filled in

  • options to book additional services and make contactless payments

  • tips for trips and activities in the local area

  • Note for guests who booked via Booking.com:
    • The login code for myAlfred is not the same as your Booking.com reservation code.
      If you haven’t received your myAlfred code and your arrival is in less than 2 days, please contact us immediately at rezervace@jbxresort.cz.

Accommodation Information:

  • Check-in: from 4:00 PM (unless agreed otherwise)

  • Check-out: by 10:30 AM

  • Your room/apartment is accessed via an electronic lock using a PIN code, which will be emailed to you on the morning of your arrival.

  • You will also receive a garage entry code and instructions for locating your building.

  • The PIN code is only sent to guests who complete the online check-in.

Resort Reception:

  • Daily from 8:00 AM to 11:00 AM
     +420 381 255 090 (available on your arrival day and during your stay)

Reservations Office:

  •  Mon–Fri, 8:00 AM to 4:00 PM
     +420 607 176 172

Services Included in Your Stay:

  • Free Wi-Fi throughout the entire resort

  • For stays longer than 3 nights, towels and bath towels are replaced free of charge halfway through your stay

  • Daily towel/bath towel replacement available at 50 CZK per item/day

  • Trash removal:

    • Hotel rooms (Building B): daily or upon request

    • Studios and Apartments: every 3 days

  • Local accommodation tax: 50 CZK/person/day for guests aged 18 and older

Breakfast:

A rich buffet breakfast is served daily from 8:00 AM to 10:00 AM in the lobby bar next to the main reception.

Parking:

Guests can reserve a space in the monitored underground garage for 300 CZK/night.

Reservations must be made in advance:

Guests with a confirmed and paid parking reservation will receive a parking card – either at reception or prepared in your room.
Please place the card visibly behind your windshield.

Vehicles without a valid parking card may be towed at the owner's expense.

Sports & Wellness Activities (Extra Charge):

These services can be booked at the central reception daily between 8:00 AM and 11:00 AM.

  • 6-hole mini golf course – open from spring to autumn (also in winter if snow-free)

  • Ice stock sport (2 lanes) – open year-round

  • Saltwater pool (10.5 × 5 m) – open from June 1 to September 30

  • Relaxation pool with countercurrent and jets (2.5 × 5.5 m) – open spring to autumn, heated up to 30 °C

  • Sauna World – open year-round

Outdoor activities are closed during bad weather (strong winds, rain, cold). Indoor activities are available based on confirmed reception bookings.

We Look Forward to Your Visit:

We hope your stay with us will be full of memorable experiences and that you will leave feeling completely satisfied.

If you have any questions, our team is happy to assist you.

Warm regards,
Your JBX Resort Avenue Lipno Team